At sleek-furniture.com, we want you to be completely satisfied with your purchase. We take great pride in the quality of our products and are committed to ensuring a positive experience for every customer. Please review our policy below regarding returns and exchanges.
Return & Exchange Policy
We offer a 30-day return or exchange policy from the date of delivery for most items. To be eligible for a return or exchange, your item must be in its original condition: unused, unassembled, and in its original packaging with all tags and parts included. You will be responsible for all shipping charges associated with your return or exchange. Original shipping fees are non-refundable.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Clearance, floor models, or items marked “Final Sale”.
- Custom orders or specially manufactured items.
- Opened mattresses, beddings, or any hygiene-related products.
- Items that have been assembled, used, damaged, or altered from their original condition.
Initiating a Return or Exchange
To start a return or exchange, please contact our customer service team to request a Return Merchandise Authorization (RMA) number. Returns and exchanges will not be accepted without a valid RMA number clearly marked on the outside of the return package.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed to your original method of payment within a certain number of days. Please note that shipping costs are non-refundable.
Damaged or Incorrect Items
We carefully inspect all items before they leave our warehouse. If your item arrives damaged or you receive an incorrect item, you must notify us within 48 hours of delivery. Please provide your order number and detailed photos of the product and its packaging. We will arrange for a repair, replacement, or return at our expense.
Exchanges
We are happy to exchange an item for the same product in a different color or finish, subject to availability. If the item you wish to exchange for is of a higher value, you will be responsible for paying the price difference. Exchanges are subject to the same 30-day policy and condition requirements as returns.
Refunds
After we receive and process your returned item, a refund will be issued to your original payment method. You will receive a confirmation email once the refund has been processed. Please allow time for the refund to appear in your account.
Return Shipping
Customers are responsible for the cost and risk of return shipping. We highly recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
This policy is designed to be fair and straightforward. For any questions regarding your return or exchange, please reach out to our dedicated customer service team for assistance. We are here to help ensure your complete satisfaction with our products.