Frequently Asked Questions

1. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. We offer a 30-day return policy for most items in original, unused, and resalable condition. Custom orders, clearance items, and final sale products are not eligible for return or exchange. Please inspect your order upon delivery and contact us immediately if there is any damage or if you receive an incorrect item. Original shipping fees are non-refundable, and return shipping is the customer’s responsibility. For exchanges, we will guide you through the process once we receive the returned item.

2. What are the shipping options and costs?
We provide multiple shipping options, including standard, expedited, and white-glove delivery for larger items. Shipping costs vary depending on the size, weight, and delivery address of your order. You will see the exact shipping cost calculated at checkout before you complete your purchase. Once your order ships, you will receive a tracking number via email to monitor its progress.

3. How long will it take to receive my order?
Processing times vary by product. Most in-stock items are processed and shipped within 3-5 business days. For custom or made-to-order items, please allow for additional production time, which will be indicated on the product page. Total delivery time is the sum of the processing time and the transit time of the selected shipping method.

4. Do you ship internationally?
Currently, we primarily ship within the United States. For specific international shipping inquiries, please contact our customer service team for availability and potential options.

5. What is White Glove Delivery?
White Glove Delivery is a premium service for large furniture items. It includes in-home delivery, room-of-choice placement, and basic assembly. Our delivery team will also remove all packaging materials, leaving you to enjoy your new furniture. This service ensures a seamless and hassle-free experience.

6. What if my item arrives damaged?
We take great care in packaging our items to prevent damage during transit. However, if your order arrives damaged, please refuse the delivery or note the damage on the carrier’s bill of lading. Contact our customer service team within 48 hours of delivery with photos of the damaged item and packaging. We will arrange for a repair, replacement, or refund as quickly as possible.

7. Are the colors of the products accurate online?
We make every effort to display the colors of our products as accurately as possible in the photographs on our website. However, due to variations in individual monitor settings and lighting conditions, the actual color may vary slightly from what you see on your screen.

8. Can I cancel or change my order?
You may cancel or modify your order within 24 hours of placement, provided it has not yet entered the fulfillment process. Please contact us immediately. Unfortunately, we cannot make changes or cancellations to orders that are already being processed or are custom-made.

9. Do you offer price adjustments or discounts after purchase?
We do not offer retroactive price adjustments or apply discounts after a purchase has been completed. Our prices and promotions are subject to change.

10. How do I clean and care for my furniture?
Care instructions vary by material. Please refer to the specific product information on our website for detailed cleaning and maintenance guidelines. Generally, we recommend using a soft, dry cloth for dusting and avoiding harsh chemicals or abrasive cleaners.

11. Do you have a physical showroom?
Our products are primarily available through our online platform. This allows us to offer high-quality furniture directly to you at competitive prices.

12. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment’s status. You can also log into your account on our website to view your order history and tracking information.

13. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure payment through PayPal.

14. Are all your products in stock?
We strive to maintain accurate inventory levels on our website. Items listed as “In Stock” are typically available for immediate shipment. Items with longer delivery times or made-to-order will be clearly marked as such on the product page.

15. How do I assemble my furniture?
Many of our items require some assembly. Detailed assembly instructions are provided with your shipment. For products delivered with White Glove service, basic assembly is included.